ITIL® Lifecycle Stream
ITIL 2011 richt zich op de complete Service Lifecycle. Daarnaast wordt een duidelijk klantgerichte benadering gehanteerd, vanuit een service en end-to-end perspectief. De Service Lifecycle wordt opgedeeld in 5 fases, die weer onderverdeeld worden in verschillende processen:
- Service Strategy
- Financial Management
- Service Portfolio Management (SPM)
- Demand Management/Business Relationship Management
- Service Design
- Service Catalogue Management
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management (ITSCM)
- Information Security Management
- Supplier Management
- Service Transition
- Service Transition
- Planning and Support
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Validation and Testing
- Evaluation
- Knowledge Management
- Service Operation
- Event Management
- Incident Management
- Request Fulfilment
- Problem Management
- Access Management
- Operational activities of processes from other lifecycle phases
- Continual Service Improvement
- CSI Improvement Process
- Service Reporting Service Measurement
- Return on investment for CSI Business questions for CSI Service Level Management
| Module | Credit value |
| Continual Service Improvement (CSI) | 3 |
| Service Strategy (SS) | 3 |
| Service Design (SD) | 3 |
| Service operations (SO) | 3 |
| Service Transition (ST) | 3 |
ITIL Expert (Managing Across the Lifecycle
| Module | Credit value |
| Managing Across the Lifecycle (MAL) | 5 |
